Wellness Pet Company, Inc. and its subsidiaries and affiliates (collectively, “Company,” “we,” “us,” or “our”) are committed to respecting your privacy. In support of our commitment, we developed this privacy notice to be transparent about the data we collect about you and how it is used and shared, as well as the choices and rights available to you with respect to the data we maintain about you. This privacy notice applies to:
If you reside anywhere other than in Europe, WellPet, LLC will be responsible for the data we collect, maintain, or otherwise process about you. If you reside in Europe, WellPet Belgium BVBA and Paragon Pet Products Europe B.V. will be the controllers of your personal data and responsible for the processing of such data by or on behalf of Company.
We collect information that can be used to identify or contact a person (we refer to this as “personal data”). Personal data includes information that does not directly identify you by name or include your contact information, but which may be used to identify that a specific computer or device has accessed our website and online services and which if combined with certain other information could be used to identify you. The types of personal data we collect and process include:
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We collect personal data when you provide it to us directly (e.g., when you submit a contact form through our website or provide us with your business card at a trade show); when generated by your activity on our website and online services (e.g., the amount of time spent on a particular page of our website); when shared with us by our business partners (e.g., email marketing vendors, trade show sponsors, or HR staffing agencies); and when available through publicly-available sources (e.g., information shared by you on LinkedIn).
We collect, use, store, organize, structure, disclose, or otherwise process personal data as described below:
The applicable legal bases for our processing of your personal data include the following:
When you use our website and online services, we also collect certain non-personal data that does not, on its own, identify any individual. The types of non-personal data we collect and process include:
We may collect, use, transfer, and disclose non-personal data for any purpose. However, if we combine non-personal data with personal data, the combined information will be treated as personal data for as long as it remains combined. We use non-personal data for a number of legitimate business purposes, some of which are described below:
Please see our Notice on Use of Cookies and Similar Technologies to learn more about our collection and use of non-personal data.
Where permitted by law, we may combine the personal data you provide to us through the website and online services with information we collect through other Company website and online services, Company's offline records, and information provided to us by third parties. Where permitted by law and feasible, we may also combine your personal data with information collected through your use of the website and online services (such as log data, location data, and cookie data), in which case we will treat any information that is combined or associated with your personal data as personal data for as long as it can reasonably be linked with your personal data. We use this consolidated information to improve our website and online services and product offerings, enhance our marketing and research activities, communicate information to you, and for any other legitimate purpose described in this privacy notice.
We disclose your personal data to third parties who provide us with various business services (e.g., monitoring and maintaining our website or internal business applications, preparing newsletters and mailings, and payments of commissions or other amounts). These service providers and contractors are restricted from using this personal data in any way other than to provide services on our behalf and subject to our documented instructions only.
We may also share your personal data with Company affiliates (e.g., for internal administrative purposes or where a Company affiliate supports a particular Company business function). These Company affiliates include WellPet LLC (United States), WellPet Belgium BVBA (Belgium), Paragon Pet Products Europe B.V. (Netherlands), Sojourner Farms LLC (United States), WellPet Japan G.K. (Japan), WellPet Asia PTE Ltd. (Singapore, Taiwan, Australia), and Clearlake Capital Group (United States).
We may also partner with other companies to provide you with products, services, or content on a joint or 'co-branded' basis. If we offer co-branded products, services or content, you may see both our logo and the logo of the co-branded partner. To access or use co-branded products, services or content, you may have to provide certain requested information which may be shared with our co-branded partners. You should read the individual privacy policies and terms of use of our co-branded partners, as these may differ in some respects from this privacy notice. You can always opt-out of sharing your personal data with a co-branded partner by choosing not to use the product, service or content provided.
We may also disclose information we collect to legal counsel, law enforcement, and other appropriate authorities in special cases, including: (i) when we have a reason to believe that such disclosure is necessary to identify, contact, or bring a legal action against someone who may be causing injury to or interference with our rights and property or those of any other person; or (ii) when we believe that it is required by applicable laws, court orders, or government regulations.
If all or part of Company is merged into another entity, the information we have about you may be transferred to a third party as part of that transaction. Your information may also be included among the assets affected by financing agreements undertaken by Company.
In some instances, the service providers, business partners, Company affiliates, and others that we share personal data with are in other countries. The level of protection for your personal data in these other countries may not be the same as the level of protection in your country. In these cases, we protect any information transferred to third countries using appropriate safeguards, such as contractual clauses approved by relevant supervisory authorities (where required and applicable). If you reside in Europe or your personal data is otherwise subject to European law, all Company affiliates outside of the European Union that access or receive your personal data are subject to data protection contracts approved by the European Commission and that impose on such affiliates a level of protection for your personal data equivalent to European data protection requirements.
If you are visiting this website or online service from a country other than the United States, your information will cross an international boundary. The level of protection for your information in the United States may not be the same as the level of protection in your country. Your use of the website or online service will result in the collection, storage, and processing of your information in the United States and in any country to which we may transfer your information during our business operations.
In any event, we only share personal data with Company affiliates and third parties performing services on our behalf if such affiliates and third parties provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner that the processing they conduct will meet the requirements of applicable law and ensure the protection of your personal data.
You have various rights with respect to the collection, use, transfer and processing of your personal data, as described below. However, we reserve the right to limit these rights at any time where permitted under applicable law, including where your identity cannot be reasonably verified or to the extent your rights adversely affect the rights and freedoms of others. To exercise any of the rights below, please contact the Company affiliate responsible for the processing of your personal data using the applicable contact information below.
You have the right to obtain confirmation as to whether or not your personal data is being processed by Company. Where we are processing your personal data, you have the right to access the data and to obtain certain information about the processing of such data.
You have the right to obtain rectification of any personal data that is inaccurate or incomplete, including by means of providing a supplementary statement.
You have the right to have your personal data erased where one of the following applies:
However, this right to erasure will not apply to the extent the processing is necessary for:
You have the right to restrict the processing of your personal data where one of the following applies:
You have the right to object (on grounds relating to your situation) at any time to the processing of your personal data for direct marketing purposes or where the processing is based on Company's (or a third party's) legitimate interest. When objecting to processing based on our legitimate interest, Company will no longer process your personal data unless Company demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise, or defense of legal claims.
Where the processing of your personal data is based on your consent, you have the right to withdraw such consent at any time, without affecting the lawfulness of processing based on consent before such withdrawal.
You have the right to receive your personal data, which you have provided to Company, in a structured, commonly used and machine-readable format, and have the right to transmit such data to another entity without hindrance from Company, where each of the following conditions are met:
You have the right not to be subject to a decision based solely on automated processing (including profiling) which produces legal effects concerning you or similarly significantly affects you, unless permitted under applicable law.
You have the right to lodge a complaint with an applicable data protection authority. If you reside in Europe, you have the right to lodge such a compliant in the European country of your habitual residence, place of work, or place of an alleged infringement if you consider that the processing of your personal data infringes applicable EU data protection laws. A list of all European supervisory authorities and their respective contact information is available here.
We provide reasonable technical, physical, and organizational safeguards to protect your personal data, including safeguards designed to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed which may lead to physical, material or non-material damage. To the extent appropriate or required by applicable law, these security measures include:
Although we strive to provide reasonable and appropriate security for the personal data we process and maintain, no security system can prevent all potential security breaches. In particular, email or forms sent using our website and online services may not be secure. You should take special care before deciding to send us information via email. Further, if you create an account through our website and online services, it is your responsibility to protect your access credentials from unauthorized access or use.
Company implements and maintains reasonable restrictions on the retention of personal data and generally disposes of such personal data once it is no longer necessary for the purposes for which it was collected or further processed. However, we may continue to store archived copies of your personal data for legitimate business purposes and as necessary to comply with applicable law. In addition, we may continue to store anonymous, aggregated or anonymized information for any legitimate business use described in this privacy notice.
This privacy notice only applies to Company websites and online services that link to this privacy notice. However, our website and online services may contain links to third-party sites or services (e.g., websites relating to industry trade shows and conferences). We do not endorse and are not responsible for the content of third-party websites or resources, and our privacy notice does not apply to any sites that are not controlled by Company, even if you access such sites via a link on our website and online services. You should review the privacy policies and terms of use of any third-party site before providing any information to the controller of such site.
If you have any questions about this privacy notice, our use of your personal data, or your rights with respect to such use, you may contact the applicable Company affiliate using the contact information below:
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WellPet LLC 200 Ames Pond Drive Tewksbury, MA 01876 USA 1-800-225-0904 or (978) 289-5500 privacy@wellnesspet.com | WellPet Belgium BVBA Leonardo de Vincilaan 19 MC Square 1831 Machelen, Diegem Belgium +32 2788 2569 privacy@wellnesspet.com |
Company reserves the right to amend this privacy notice at our discretion and at any time. When we change it, we will post the updated notice on our website and online services, and it will be effective as of the date posted. Your continued use of our website and online services following the posting of changes will constitute your acceptance of such changes.
By continuing to use our website and online services, you consent to the use of
cookies and similar technologies as described in This Cookie Notice and our privacy notice
Our website and online services use cookies and similar technologies to collect and store certain non-personal data (such as log data, location data, and cookie data) when you visit or interact with our website and online services to help us secure our website and online services, as well as the information processed by our website and online services; monitor and enhance the performance of our website and online services; better understand user behavior; and facilitate and measure the effectiveness of advertisements and website features. These cookies and similar technologies include:
Cookies and similar technologies used on our website and online services (including the information obtained through such use) fall into four categories:
Essential | Our website and online services utilize first- and third-party cookies and similar technologies that are necessary to operate our business and maintain our website and online services, including verifying and authenticating website users; preventing fraud and securing our website and online services and databases; payment processing; enabling users to move around our website and online services and use their features; and complying with applicable laws and industry standards. These cookies and similar technologies do not gather information about you that could be used for marketing or tracking your browsing activity. This category of cookies generally cannot be disabled. |
Performance | Our website and online services may utilize first- and third-party cookies and similar technologies to provide enhanced features and remember user preferences, including identifying return users when visiting our website (e.g., to remember your login credentials); keeping track of user preferences, interests, and past items viewed or utilized (e.g., preferred language or past purchases); and providing social features that allow users to interact with social media services through our website and online services (e.g., Facebook or Twitter, as further described below). |
Analytics | Our website and online services may utilize first- and third-party cookies and similar technologies for analytics, product development, and market research purposes, including analyzing how users arrive at and engage with our website and online services; tracking and measuring the performance and effectiveness of our website and online services; optimizing the location of ads, website features, and other content on our website and online services; statistical reporting in connection with website activity; analyzing user preferences and behaviors and market characteristics and trends in order to develop and improve our products and services, websites, and ads; segmenting audiences to test features of our website and online services; and conducting research about our consumers, products, and online services. |
Advertising | Our website and online services may utilize first- and third-party cookies and similar technologies to deliver, track, and measure ads both on and off our website and online services, including ads relevant to your interests (e.g., ads based on your past interaction with our website or based on predictions about your interests derived from your browsing activities on different websites over time); and ads based on your location, demographics, or device characteristics. Cookies are also used for tracking and measuring the reach and frequency of ads and regulating the delivery of such ads (e.g., capping the number of times you see a particular ad). |
We may use vendors and other online partners to perform some of the Essential, Performance, Analytics, and Advertising activities described above, including to provide audience measurement and analytics services, to serve ads on our behalf on our website and online services and on third-party sites, and to track and report on the performance of such ads. These online partners may use third-party cookies and similar technologies to collect and store certain log data, location data, cookie data and other information when you visit or interact with our website and online services and other unaffiliated sites in order to identify your browser or device and provide their respective services. Further, these online partners may combine data collected on our website and online services with information collected on unaffiliated sites or with any other data maintained by these online partners. Their use of data collected on our website and online services and thirdparty sites will be subject to their own terms of use and privacy policies.
For example, we may use third-party cookies to deliver our ads on third-party websites through a common form of online advertising known as “retargeting.” Retargeting works by serving ads on one website based on an individual's activities on a different website (e.g., if you view a product or service on our website, you may later see ads for our products and services when you visit a third-party website). To do this, we allow our online partners (such as Google or other ad network vendors) to serve their own third-party cookies when users visit our website and online services, allowing these online partners to recognize users who have previously visited our website and online services. When these users visit a thirdparty website that includes features provided by our online partners (e.g., where our online partners have purchased ad space), our online partners can recognize the users' interest in our products and services and deliver one of our ads on the third-party website.
Most browsers are set to accept cookies by default. However, browsers typically allow individuals to remove or block browser cookies if they choose. For more information on blocking and removing browser cookies, please review your browser's Settings or Preferences tab. More information can be found here:
Google Chrome | Internet Explorer | Mozilla Firefox | Safari (Desktop) |
Opera | Opera Mobile | Android Browser | Safari (Mobile) |
For other browsers, please consult the documentation that your browser manufacturer provides.
In addition to removing and blocking browser cookies generally, the following opt-out mechanisms may be available if our website and online services utilize the third-party cookies listed below:
The list above identifies some of the third-party cookies we may use on our website and online services. However, we may use other third-party cookies and similar technologies on our website and online services that are not listed here. This list is subject to change at any time and without notice.
Our website and online services may use social plugins (e.g., the Facebook “Like” button or “Share to Twitter” button) to enable you to easily share information with others. When you visit our website and online services, the operator of the social plugin may be able to place a cookie on your browser or device, enabling that operator to recognize users who have previously visited our Service. If you have previously logged into the associated social media website (e.g., Facebook or Twitter) before visiting our website and online services, the social plugin allows that social media website to receive information about your visit to particular pages on our website and online services. The social plugin may collect this information for any such users who have logged into social networks, whether or not they specifically interact with the plugin on our website and online services (e.g., by clicking “Like” or “Share”). The social plugin may also allow the social media website to share information about your activities on our website and online services with other users of their social media website. For further details about the information shared via a particular social media plugin, you should refer to that social media site's privacy policies and terms of use.
There are different ways you can prevent tracking of your online activity. One of them is setting a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you. This is referred to as a Do-Not-Track (“DNT”) signal. Please note that currently our website and online services do not respond to these signals from web browsers. At this time, there is no universally accepted standard for what a company should do when a DNT signal is detected.
Eagle Pack respects your privacy. We take precautions to safeguard your personally-identifiable information. At the same time, Eagle Pack collects information that you voluntarily provide to us online as part of our continuing efforts to improve our product offerings and enhance your online visits to our website. We encourage you to read about Eagle Pack's privacy policy and practices concerning online data use..
Eagle Pack knows you care how personal information about you is used by us and/or shared with others. Eagle Pack values your trust. We seek to safeguard your personally-identifiable information and honor your requests for privacy. This notice describes our online privacy policy and practices, including what information we collect and how we use it.
By visiting our site, you are accepting the practices described in this Privacy Notice. Similarly, by registering on eaglepack.com, signing up for a promotion, entering a contest or submitting materials or information to Eagle Pack you agree to the terms and conditions of this website and Eagle Pack's privacy policy. Unless you tell us otherwise, whenever you submit personally-identifiable information to us online, you are giving your consent to the collection, use and disclosure of your personal information, as described herein.
We collect data from our website through sampling offers, sweepstakes entries, newsletters, etc. We collect information concerning your lifestyle/interests, preferences and attitudes to assist us in our product development and marketing. We are also interested in making your visits to our website useful and enjoyable. We try to customize your website experience in a way that is tailored to your unique interests.
The information Eagle Pack learns from customers helps us continually improve the products we provide to you. Here are the types of information we gather.
Information You Give Us: Eagle Pack receives and stores any information you enter on our Web sites or give us in any other way. However, you can choose not to provide certain information. However, if you do so, then you might not be able to take full advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, improving our service and communicating more effectively with you.
Automatic Information: Eagle Pack receives and stores certain types of information automatically whenever you interact with us. For example, like many Web sites, we use "cookies." In that way, we obtain certain types of information when your Web browser accesses our site. In the course of using our site, we automatically track certain information about you, including the URL that you just came from (whether this URL is on our site or not), which URL you go to next (whether this URL is on our site or not), what browser you are using and your Internet Protocol (IP) address. There are a number of companies that offer utilities designed to help you visit Web sites anonymously.
Cookies are alphanumeric identifiers that Eagle Pack transfers to your computer's hard drive through your Web browser. They enable our systems to recognize your browser.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and/or how to disable cookies altogether.
It is possible that some of Eagle Pack's business partners may also use cookies on our websites. However, Eagle Pack has no access to, or control over, these cookies. Therefore, we do not accept any responsibility for such use.
When you visit Eagle Pack's website or view one of our e-mails, we may use pixel tags (also called "clear gifs"), tracking links and/or similar technology to note some of the pages you visit on our websites. These help us personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. Eagle Pack may use the information collected through pixel tags, tracking links and similar technology in combination with your personally-identifiable information.
Eagle Pack does not give any information about where you personally go on the Web to others
Eagle Pack does not give out your telephone number, e-mail address, or mailing address to third parties.
The information you provide may be used by Eagle Pack to create and deliver to you newsletters, e-mails, surveys or other communications containing product information, offers, sweepstakes, contest information, promotions or information.
Eagle Pack may use the information you provide in an aggregate form for internal business and planning purposes, such as generating demographic data and statistics or developing marketing plans.
Eagle Pack may collect, store and accumulate certain non-personally identifiable information concerning your use of our websites, such as information regarding which of our pages, brand sites, contests or promotions are most popular. Eagle Pack & Holistic Select may share or transfer such non-personally identifiable information with or to our affiliates, licensees or partners.
Eagle Pack may disclose information, including personally-identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.
Eagle Pack may use IP addresses to analyze trends, administer our websites, track traffic patterns and gather demographic information for aggregate use.
Information about our customers is an important part of Eagle Pack's business. However, Eagle Pack is not in the business of selling our database to others. We share customer information only with subsidiaries we control, affiliates or specific business partners or agents and only as described below.
Affiliated Businesses We Do Not Control: Eagle Pack work closely with our affiliated businesses. In some cases, these businesses operate stores or sell offerings to you. You can tell when another business is involved in your transactions, and we share customer information related to those transactions with that business.
Agents: Eagle Pack employs other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, and providing customer service. They have access to personal information needed to perform their functions. However, they are not authorized by Eagle Pack to use it for other purposes or provide it to anyone else.
Protection of Eagle Pack and Others: Holistic Select reserves their right to release account and other personal information when we believe release is appropriate to comply with law, enforce or apply our Terms and Conditions of Use and other agreements, or to protect the rights, property, or safety of ourselves, our users or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Links: Eagle Pack's website may contain links to and from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This privacy policy only applies to the information Eagle Pack & Holistic Select collect on our various brand websites. We encourage you to read the privacy policies of any other websites to which you link from our websites.
Third Parties: Eagle Pack may retain other companies and individuals to perform certain functions on our behalf. Examples include data analyses firms, customer support specialists, fulfillment companies (e.g., companies that coordinate mailings, contests or promotions) and web-hosting companies. Such third parties may be provided with access to personally-identifiable information needed to perform their functions. However, they are not authorized by Eagle Pack to use such information for any other purpose or transfer it to anyone else.
Business Transfers: During the course of our business, it is possible Eagle Pack might sell certain assets or be acquired. In such circumstances, our electronic database is among the assets that could be transferred. By submitting your personal information on our websites, you agree that your data may be transferred to such parties in such circumstances.
If you receive any future e-mailings from Eagle Pack, you may opt out of these mailings by clicking on a link in the e-mail you receive.
Eagle Pack does not intentionally sell products for purchase by children. If you are under 18, you may use this site only with the involvement of a parent or guardian. Eagle Pack's website is designed to comply with the Children's Online Privacy Protection Act of 1998. In that regard, users under the age of thirteen are not allowed to use our site.
If you choose to visit Eagle Pack's brand site, your visit and any dispute over privacy is subject to this Notice and our Terms and Conditions of Use, including limitations on damages, arbitration of disputes and application of the laws of the State of Massachusetts in the USA.
Our business changes constantly. This Notice and the Terms and Conditions of Use will change also. The use of information that Eagle Pack gathers is subject to the Privacy Notice in effect at the time of use. Eagle Pack may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to. You should check our Web site frequently to see recent changes that have been posted.
Consumers may also opt-out by contacting the Eagle Pack Consumer Advocate Hotline at 1-800-225-0904 or by sending an e-mail to eaglepackpetclub@wellpet.com
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